Refund policy


Our "Sample First" Philosophy

At House of Mammoth, we want you to love what you wear and use. Because scent is deeply personal, we highly recommend purchasing a sample before committing to a full-size product. We offer 2ml perfume samples, individual shaving soap samples, and curated Discovery Sets specifically to help you find your favorites risk-free.

Returns & Eligibility

As a small artisan studio, we maintain strict hygiene and safety standards.

  • Full-Size Fragrances (48ml) & Apparel: Eligible for return within 14 days of delivery. Bottles must be unused and unsprayed. Apparel must be unworn and unwashed. All returns are inspected and weighed upon arrival.

  • Final Sale Items: Due to hygiene and other reasons, the following are not eligible for return or exchange:

    • All shaving soaps, aftershave splashes, and balms (both full-size and samples).

    • Individual 2ml perfume samples and Discovery Sets.

How to Start a Return

To initiate a return for an eligible item, please log in to your Customer Account here.

Select your item and submit the request. Once approved, we will provide a pre-paid shipping label via email.

Refund Options & Fees

When your return is processed, you have two choices:

  • Option A: 100% Store Credit. Receive 100% of the purchase price back as a House of Mammoth gift card. We will simply deduct the actual cost of the return shipping label from the credit amount.

  • Option B: Original Payment Refund. Receive a refund to your original payment method minus a flat 15% restocking fee. This fee covers the pre-paid shipping label, non-refundable credit card processing fees, and manual inspection.

Note: Original shipping costs are non-refundable. If an item is returned used or sprayed, it will not be eligible for a refund.

Damages and Issues

If an item is truly defective (e.g., broken glass or a faulty sprayer), please contact us immediately at ben@houseofmammoth.com with information and a photo. We will replace or refund defective items at no cost to you. Please note that "not liking the scent" is subjective and is processed as a standard return, not a defect.